Jetbas Privacy Policy — Your data is safe with us

1. Introduction

Jetbas (jetbas.pro) is a trusted online gaming platform in Bangladesh. We take our users' privacy seriously. This Privacy Policy explains how Jetbas collects, uses, and protects your personal information.

By creating an account or using the Jetbas platform, you are considered to have agreed to this Privacy Policy. Please read it carefully before registering.

This Privacy Policy applies to the Jetbas platform only. Third-party websites and services are governed by their own privacy policies.

2. Information We Collect

To provide its services and ensure security, Jetbas collects the following types of information:

A. Registration and Identity Information

• Full name, date of birth & gender
• Phone number & email address
• Residential address & country
• National ID (NID) or passport number (for KYC verification)

B. Financial Information

• BKash, Nagad, or Rocket account number
• Transaction history and amounts
• Deposit & withdrawal records

C. Technical Information

• IP address and device type
• Browser type and operating system
• Login time and session data
• Cookies & Tracking Tokens

D. Gaming Activity Information

• Game history & results
• Bet amount & type
• Active time on platform

3. Use of Information

Jetbas uses the information it collects solely for legitimate purposes. We never use your data for anything unnecessary. At Jetbas, your information is used for the following purposes:

• Account Management: For registration, login, and account verification.
• Payment Processing: To process deposits and withdrawals securely.
• Customer Support: To resolve issues and respond to queries.
• Security Assurance: To prevent fraud, money laundering, and unauthorized access.
• Service Improvement: To analyze and improve the overall gaming experience.
• Legal Obligation: To meet regulatory compliance requirements.
• Promos & Bonuses: To show you relevant offers based on your preferences (only with your consent).

4. Data Retention & Duration

Jetbas stores your information on secure, encrypted servers that operate in compliance with international data protection standards.

Data Retention Period

• For as long as the account remains active: Your registration and transaction information.
• 5 years after account closure: Financial transaction records (as required by law).
• 30 Days: Log files and technical data.
• KYC Documents: Up to 7 years after verification (as required by regulatory guidelines).

Once the specified retention period expires, Jetbas automatically deletes or anonymizes your data.

5. Data Sharing Policy

Jetbas does not sell your personal information to any third party. However, your information may be shared in the following limited circumstances:

• Payment Processors: Only the minimum information required is shared with bKash, Nagad, and Rocket to process transactions.
• Law Enforcement: Information may need to be disclosed in response to a court order or legal requirement.
• Technology Partners: Technology companies that support platform operations — they are bound by Jetbas's Privacy Policy.
• Fraud Prevention: Sharing information with regulatory authorities to prevent money laundering or fraud.

6. Cookie Policy

The Jetbas website uses cookies to enhance your browsing experience. Cookies are small text files stored in your browser.

Cookie Types

• Essential Cookies: Required for login sessions and security. The platform cannot function properly without these.
• Functional Cookies: To remember your preferences and settings.
• Analytics Cookies: To analyze platform usage and improve our services.

You can disable cookies in your browser settings at any time. However, doing so may cause some features to not work as expected.

7. Security Measures

Jetbas uses state-of-the-art technology to protect your information. Our security framework is built in multiple layers, guarding against unauthorized access and data breaches.

• SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
• Two-Factor Authentication (2FA): OTP verification for added account security.
• Firewall & DDoS Protection: Server-level protection against cyber attacks.
• Regular Security Audits: Regular penetration testing conducted by third parties.
• Password Hashing: Your password is never stored in plain text — it is kept in hashed form only.

8. Your Rights

Jetbas believes every user should have full control over their own information. That's why we provide you with the following rights:

To exercise any of these rights, contact Jetbas customer support. Jetbas will respond to your request within 30 days of receipt.

9. Privacy of Minors

Jetbas is for users aged 18 and above only. We never knowingly collect personal information from minors.

• Age verification is carried out at the time of registration.
• If an account belonging to a minor is detected, it will be closed immediately and any collected data will be deleted.
• If a parent believes their child has created an account on Jetbas, they are urged to contact support immediately.

10. Changes to the Privacy Policy

Jetbas may update this Privacy Policy from time to time. When changes are made, the "Last Updated" date at the top of the page will reflect the revision. For significant changes, you will be notified via your registered email or an in-app notification.

• Minor changes are updated on the page only.
• At least 7 days' notice is given prior to any major changes.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.

We recommend reviewing this Privacy Policy on a regular basis.

11. Contact Us

For any questions, complaints, or data requests regarding the Privacy Policy, please contact the Jetbas support team:

• Email: [email protected]
• Live Chat: Log in to the platform and chat with us directly
• Response Time: Within 24 hours (often sooner)