Jetbas Terms and Conditions — What You Should Know Before You Play

1. Introduction & Consent

These Terms & Conditions ("Terms") constitute a legal agreement between Jetbas and its users. Jetbas is an online gaming platform offering slots, Live Casino, Sports Betting, fish games, and bingo to users in Bangladesh and other countries.

By using the Jetbas website or app, you confirm that you have read, understood, and agreed to these Terms & Conditions. If the terms change, Jetbas will notify you via email or an in-platform notice.

2. Account Register

To open an account on Jetbas, you must provide accurate and complete information. Each person may only create one account. Creating multiple accounts is strictly prohibited and may result in account suspension.

• You must provide your full name, date of birth, phone number, and email address accurately at the time of registration.
• It is your responsibility to keep your account password confidential.
• If you notice any unauthorized access to your account, contact Jetbas Support immediately.
• Creating an account using another person's information is strictly prohibited.
• Accounts may not be transferred or sold to another person.

Jetbas may request additional information or documents for verification at any time. Failure to provide the required information may result in the account being temporarily suspended.

3. Age Requirement & Eligibility

To register on Jetbas, you must be at least 18 years of age and online gaming must be legally permitted in your country of residence. Jetbas may request a National ID or passport at any time for age verification.

• Any account found to belong to a user under 18 will be closed immediately upon discovery.
• Registering with a false age will result in forfeiture of all winnings.
• Parents can use parental controls to keep children away from Jetbas.

4. Deposit & Withdrawal Rules

Jetbas currently supports payments via bKash, Nagad, and Rocket. All transactions are processed through SSL-encrypted channels. The following rules apply to deposits and withdrawals:

• Minimum deposit: BDT 100 (one hundred taka).
• Minimum withdrawal: BDT 500 (five hundred taka).
• Withdrawals are typically processed within 15–30 minutes, though pending verification may extend this timeframe.
• The payment method used for deposits and withdrawals must be the same.
• Payments made through third-party accounts are not accepted.
• If fraudulent or suspicious transactions are detected, Jetbas reserves the right to investigate.

Deposited funds are counted as real money balance. Bonus balance and real money balance are displayed separately. Withdrawals can only be made from your real money balance.

5. Bonus & Promotional Offers

Jetbas offers a range of bonuses and promotional deals, including welcome bonuses, reload bonuses, free spins, cashback, and more. Each offer comes with specific terms that are clearly stated on the offer page.

• Wagering requirements must be met before any bonus funds can be withdrawn.
• Each person may claim a bonus offer only once.
• A maximum bet limit may apply when playing with bonus funds.
• Attempting to claim bonuses using a VPN or multiple accounts will result in account closure.
• Jetbas reserves the right to modify or cancel any bonus offer without prior notice.

6. Gaming Rules

All games on Jetbas are powered by RNG (Random Number Generator) technology, verified by independent third parties. No one can control the outcome of a game — not Jetbas, not the player.

• If your internet disconnects during a game, the game continues running on the server and the result is saved.
• Any winnings obtained by exploiting a technical error or bug will be forfeited.
• Using automated software or bots to play games is strictly prohibited.
• In Live Casino games, the dealer's decision is final.
• If an event is cancelled in Sports Betting, the stake will be refunded.

Jetbas reserves the right to void or review any game session if irregularities or discrepancies are found.

7. Security & KYC Verification

To prevent money laundering and fraud, Jetbas follows a Know Your Customer (KYC) policy. Identity verification may be required before any withdrawal or significant transaction.

• A copy of your National ID (NID) or passport may be required.
• A screenshot may be requested for bKash/Nagad account verification.
• If any submitted document is found to be false or altered, the account will be permanently closed.
• Your personal information is kept secure in accordance with Jetbas's Privacy Policy.

To learn more about the KYC process, visit our Privacy Policy Read.

8. Responsible Gaming

Jetbas believes gaming is a form of entertainment — not a solution to stress or financial problems. That's why Jetbas encourages every player to game responsibly and provides support for those who need it.

• You can set your own daily, weekly, or monthly deposit limits at any time.
• Temporary or permanent self-exclusion is available.
• A game-time tracking tool is available in your account.
• If you notice signs of gaming addiction, please contact support.

9. Account Closure & Suspension

Jetbas reserves the right to temporarily or permanently close an account for any of the following reasons:

• Any violation of these Terms.
• Providing false or inaccurate information.
• Any form of fraud, hacking, or system abuse.
• Creating multiple accounts or abusing bonuses.
• Involvement in money laundering or illegal activities.

You may request to close your account at any time. Before closure, you will be given the opportunity to withdraw any remaining real money balance, provided no rule violations are present.

10. Limitation of Liability

Jetbas strives to deliver the highest quality of service; however, Jetbas will not be held liable for the following:

• Loss of games or transactions due to internet disconnection.
• Technical failures on the part of third parties (e.g., payment gateway delays).
• Loss of password or account access due to the user's own negligence.
• Temporary service interruptions due to unexpected technical issues.

Jetbas's total liability shall under no circumstances exceed the value of the specific transaction in question.

11. Policy on Changes to Terms & Conditions

Jetbas reserves the right to update these Terms & Conditions at any time. When changes are made, the "Last Updated" date at the top of the page will be revised, and registered users will be notified by email for any significant changes.

Continuing to use the platform after any changes are made will be considered acceptance of the updated terms. We recommend checking this page regularly.

12. Contact & Support

If you have any questions about these Terms & Conditions, please contact the Jetbas customer support team. Our support team is available 24 hours a day, 7 days a week.

• Instant support is available via live chat.
• Email: [email protected]
• Average response time: within 5 minutes.